Terms of Service

Last updated: July 2026

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1. Services

Crystal Clear Pool Care provides pool maintenance, cleaning, equipment servicing, and related aquatic services to residential and commercial clients in Perth's CBD and Southern Suburbs. All services are subject to these terms.

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2. Scheduling & access

Clients must ensure safe and unobstructed access to the pool area and equipment on scheduled service days. If access cannot be obtained, a call-out fee may apply. We service Monday to Friday, 7:30am–5:00pm. Weekend and after-hours services are available at additional charge.

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3. Payment terms

Invoices are due within 7 days of issue. We do not lock clients into contracts. Services can be adjusted, rescheduled or cancelled with reasonable notice. Overdue accounts may incur late fees or interest charged at 2% per month. For commercial accounts, payment terms are as agreed in the service agreement.

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4. Client responsibilities

Clients are responsible for:

• Maintaining pool water levels between services

• Ensuring continuous power supply to pool equipment

• Notifying us promptly of any equipment faults or unusual pool conditions

• Approving recommended repairs or preventative maintenance in a timely manner

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5. Chemicals and equipment

Chemical costs are additional to service fees unless otherwise agreed. We supply and charge for chemicals as required at each visit. Equipment repairs and replacements are quoted separately and require client approval before proceeding.

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6. Liability

Crystal Clear Pool Care holds $10 million public liability insurance and full workers compensation coverage. We are not liable for pre-existing equipment faults, damage caused by failure to follow our recommendations, or conditions arising between service visits due to factors outside our control (weather, vandalism, client misuse).

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7. Variations

These terms may be updated from time to time. Continued use of our services constitutes acceptance of the current terms.

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8. Contact

For any questions, contact us at info@crystalclearpools.com.au or 0423 610 625.