Privacy Policy

Last updated: July 2026

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1. Who we are

Crystal Clear Pool Care (ABN available on request) is a pool maintenance and servicing business operating in Perth's Southern Suburbs, Western Australia. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988.

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2. Information we collect

We collect personal information that is necessary to provide our services, including:

• Your name, address, email, and phone number

• Pool and property details relevant to your service

• Payment information (processed securely through our payment provider)

• Service history and digital reports

• Communications you send us

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3. How we use your information

We use your information to:

• Provide and schedule pool maintenance services

• Send you service reports and communications

• Process payments and issue invoices

• Respond to enquiries

• Improve our services

• Meet legal and compliance obligations

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4. Disclosure of your information

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist in our operations (e.g. scheduling software, accounting software) under strict confidentiality agreements. We may disclose information when required by law.

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5. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our digital service reporting is conducted through secure, encrypted platforms.

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6. Accessing or correcting your information

You may request access to, or correction of, any personal information we hold about you by contacting us directly. We will respond within a reasonable timeframe.

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7. Contact

For any privacy enquiries, contact us at info@crystalclearpools.com.au or call 0423 610 625.